Archive for the ‘ personal ’ Category

Return Of The Myki Nightmare

So I’m back to hell-town. It seems when I updated my details, particularly the details of my credit card myki had a sad moment and forgot my new card. Now as you probably know from my last blog post it took a while to get this sorted so I ended up buying a metcard the moment it became clear I was the subject of a “myki doom notice”. I couldn’t get through to the myki line on my first attempt (I assume it was clogged with ecstatic travellers describing their delight at the myki system) so it was’t until maybe a week later that I remembered to get into the myki site. I assumed that by now my top-up of death would have rendered the card unusable so I didn’t bother using it. However to my surprise the myki site did not show the notice telling me my myki was toast. So I updated my details and topped up the card.

Now I know a few things about the whole myki debacle I thought, well I could use some knowledge and try and work out what the optimum top-up limits for my card are so that it works. Lo and behold, the following appeared after half a bottle of Prosecco (horrible) and a bottle of Bison Chocolate Stout (awesome).

My assumptions are the following:

  • It takes five work days to sort out your bank
  • You want a small amount of money on the card (because really how much money do you want to give these people?)
  • Fares come from the myki page as of the 21st May 2011

So here’s the graph for Zone 1 concession:

dyerware.com
So here’s the graph for Zone 1 full fare:
dyerware.com
And also the graph for Zone 1+2 for those out in the sticks :)
dyerware.com

So that means along with a 30 day myki pass (erm don’t a number of months have 31 days in myki folk? Wouldn’t that also mean that metcard wins on a 31 day month price-wise?) in order to deal with a lost/stolen bank card you will need to provide myki with the follwoing funds:

MykiZone 1 ConcessionZone 1Zone 1 + 2
No concession myki pass is listed on their fares page… sucks to be old huh?
Money31.1452.2881.40
Pass111.00111.00171.60
Total142.14163.28253

All in all, get spending :(

Further research is required, particularly, when does the myki pass kick in?

Also I’d like to thank the creators of the easy chart builder plugin for wordpress. Much more pleasant than getting a spreadsheet to do the same thing :)

by

The Nightmare Of The Myki

I use a myki to commute, it’s not as nice to use as the metcard system (in that it seems to need a lot more mollycoddling to work a reader) but a lot more convenient to get top-ups for. So all-in-all I’m a status quo user. My setup is a myki card with money and a pass. The money is topped up automatically and the pass covers the Moday to Friday commute. Up till now that’s covered me nicely. However, this week I returned from holiday to find that my credit card had been scammed and so I cancelled my bank card. No problem right? I’ve got a month of myki pass to use so I’ll use that and then update my card details when I have the new card.

Only that’s not what happened. My myki money (which was some 20 odd dollars I think) shrank and that triggered the auto top-up. Which failed. Rather than fall back to the pass I’m now in “debt collection status” and I have to post my myki back to the myki folks to have them “manually” unlock it. Huh? :(

So now I’m left with two questions:

  1. Why not fall back gracefully? I have prepaid for the trips, I’d like to take them please.
  2. What is this send it back to the mothership business? Like how does that make any sense?

Seriously, I work in the field, how is this so badly bungled? The situation I find myself in is a less than 1% issue, I get that. But surely I’m not the first person this has happened to and why does the process take longer than a phone call to sort out the outstanding balance? Shame on you myki, long live metcard.

UPDATE: Below is the delightful email I’ve just received:

from myki Customer Care customercare@myki.com.au sender time Sent at 12:23 (GMT+10:00). Current time there: 13:31. ✆ reply-to customercare@myki.com.au to robert date 15 April 2011 12:23 subject myki response (Customer care reference #55028) hide details 12:23 (1 hour ago) Dear Robert,

Due to a recent Auto Top Up payment failure your myki card number 308425022560047 has now been blocked.

The amount of $10.00 was credited to your myki balance on the 12/04/2011, but we have been unable to deduct this payment from your credit card.

To have your myki card unblocked, please follow the three simple steps below.

1.) Pay the outstanding amount of $10.00 using your credit card via your online account or by calling 13 6954 (13myki) any time between 6.00am and 12.00 midnight.

You can make payment via your online account following the prompts below;

Ø Log onto your account Ø Select “Manage my card” Ø Follow the prompts on the Debt Settlement page

A reference number will be provided to you at the end of the transaction for your records

2.) Send us your myki card to have it unblocked.

To have your myki card unblocked post it to the following reply paid address (no stamp required).

myki Customer Service Reply Paid 13281 LAW COURTS VIC 8010

We will endeavour to return your myki within two business days of receipt.

3.) If they have changed, update your credit card details before you next travel.

If your recent auto top up payment failed because your credit card details were out of date then you must update your card number and expiry date before your next top up payment is due; this will avoid any future payments failing and your myki card being blocked again.

You can update your credit card details via your online account following the prompts below;

Ø Log onto your account Ø Select “Top Up” Ø Select “Modify Auto Top Up” Ø Nominate your preferred top up and threshold amount Ø Type in the correct credit card number, expiry date and card verification code (CVC)

A reference number will be provided to you at the end of the transaction for your records

You can also update your credit card details by calling 13 6954 (13 myki) any day between 6.00am and 12.00 midnight.

Regards

myki Customer Care

This message has been scanned for malware by Websense. www.websense.com

by